Our Clients
THE WORLD'S LEADING CUSTOMER INTIMACY CHAMPIONS
Our clients include companies and firms of all sizes throughout the world. Regardless of size, the one thing they all have in common is the intense desire win and to attain a dominant position in their selected markets through a business model transformation - from product selling to customer intimacy.
They've used McMann & Ransford’s expertise and proven transformation methodology to achieve these objectives. While we started our work in the management consulting and professional services arena, we now assist companies across the spectrum, from high tech, to oil field services, to manufacturing and industrial services as well.
Over the past 17 years, our clients include:
- Atos Origin.
- BMC Software
- Compaq.
- Dell
- Deloitte
- Ernst & Young
- Fujitsu
- General Electric
- Hitachi
- Hewlett Packard.
- Honeywell
- IBM
- KPMG
- McKinsey & Company
- Microsoft
- Oracle
- PwC
- Xerox
Jeff Terry, Managing Principal, General Electric Healthcare
Kelly Rakowski, former Managing Principal, General Electric Performance Solutions
Chuck Somers, VP, ATM Security & Systems, Diebold Inc.
Steve Griener, Sales Executive, General Electric Healthcare
“McMann & Ransford has provided a clear framework for developing long-term opportunities and motivating a buyer to move to the next level. Utilizing the 'Service Chain' approach has affected my ability to not only build a relationship foundation from which to springboard to a larger, more strategic discussion, but has strengthened my confidence in positioning myself as an expert bringing value to the customer at every meeting.”
Russ Buchanan, Vice President, Xerox
“The business insights and wisdom McMann & Ransford brought to each project enabled us to achieve more and to achieve it more quickly. One insight in particular is still the primary framework we’re using for building our service offerings. They truly understand how to take ideas to market and to build a services business.”
Norman Schippers, Head of Hewitt Consulting
“We were facing a tremendous amount of pressure to achieve our revenue results in a down economy. With the help of McMann & Ransford, we were able to revamp our go-to-market strategy at the organizational and individual level. The change in mindset McMann helped us drive truly created results that we wouldn't have been able to do on our own!"
Jim Keegan, Vice President, IBM
“Working with McMann & Ransford has been a tremendous experience for myself and IBM. In these challenging business times, Ransford takes the time to understand the needs of their client and carefully presents the best slate of candidates. They carefully select the candidates for the open positions and act in a professional and trustworthy manner.”
Jeff Lynn, Head of Consulting, Compaq Corporation
“Our Professional Services organization designed and implemented a global business model change, to a 'Principal led" model whereby teams sell and deliver their projects. McMann & Ransford worked with us to design and conduct extensive training sessions for all key leaders worldwide, highlighting different roles, responsibilities, and skills needed. The training and the implementation were completed on time and were a big success.”
Chris Roon, Head of Strategy, PeopleSoft
“Moving beyond a fee-for-service to a truly professional service organization with multiple service lines is hard work. Doing this inside a thriving billion dollar product company is even more challenging. McMann & Ransford gave us the strategic insight, coaching, and business model assistance to transform a $420m domestic business unit into a truly global professional service organization that grew to over $1B in revenues, with higher margins, in just 4 years.”
Robert Peters, Partner, KPMG
“McMann & Ransford played a key role in helping KPMG execute its critical plan to expand our State and Local tax practice. They not only identified the key market makers in several geographic areas throughout the country, but patiently and persistently assisted in directing these professionals to our firm, when the market for talent was exceptionally competitive. The proof is in the results, each of these professionals are with KPMG today, leading several of our major market efforts. It has always been said, that 'people are our business' and Dean McMann and his associates know our business. They have been great partners throughout the years”.
Mary Butchko, Principal, Deloitte
“It is a pleasure to work with McMann & Ransford. They bring enormous knowledge of professional services and always make a contribution to strategy due to their depth of experience and years of working with the top executives within professional services.”
News
NEWS & EVENTS
March 16, 2011
McMann & Ransford Makes Customer Intimacy Executive Guide Available for Download. More »
March 7, 2011
McMann & Ransford Assists Marketing Arts with Customer Intimacy transformation. More »
Thought Leadership
IDEAS & INSIGHTS ON CUSTOMER INTIMACY
» The Customer Intimacy Journey: A Blueprint for Change
» Customer Intimacy Assessment: A Diagnostic
» The Sustainable Advantage: Shifting Mindsets and Business Models from Innovation to Customer Intimacy
» Customer Intimacy: Getting Buy-In & Making the Case for Change
» Service Chains: The Go-to-Market Strategy for Customer Intimacy
» Beyond Solution Selling: Customer Intimacy as a Path to True Solutions™
Clients Speak
McMann & Ransford has provided a clear framework for developing long-term opportunities and motivating a buyer to move to the next level. Utilizing the 'Service Chain' approach has affected my ability to not only build a relationship foundation from which to springboard to a larger, more strategic discussion, but has strengthened my confidence in positioning myself as an expert bringing value to the customer at every meeting"
Steve Griener, Sales Executive,
General Electric Healthcare
The business insights and wisdom McMann & Ransford brought to each project enabled us to achieve more and to achieve it more quickly. One insight in particular is still the primary framework we’re using for building our service offerings. They truly understand how to take ideas to market and to build a services business"
We were facing a tremendous amount of pressure to achieve our revenue results in a down economy. With the help of McMann & Ransford, we were able to revamp our go-to-market strategy at the organizational and individual level. The change in mindset McMann helped us drive truly created results that we wouldn't have been able to do on our own!“
Norman Schippers, Head of Hewitt Consulting
Our Professional Services organization designed and implemented a global business model change, to a 'Principal led" model whereby teams sell and deliver their projects. McMann & Ransford worked with us to design and conduct extensive training sessions for all key leaders worldwide, highlighting different roles, responsibilities, and skills needed. The training and the implementation were completed on time and were a big success”.
The Customer Intimacy Journal

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